Leveringspolitik

Shipping Policy

All our candles are handmade in Denmark and made to order. We ship across the European Union, with shipping rates based on destination and weight.

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🕯️ Production Time

All products are made to order.

• Production time: 2–3 business days

• Shipping begins right after production is complete

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📍 Shipping Area

We ship exclusively within the European Union (EU).
❗ We do not deliver outside the EU.

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🚚 Shipping Rates & Delivery Times

We partner with reliable carriers like PostNord, DHL, GLS, and others.

🇩🇰 Shipping within Denmark

🇪🇺 Shipping to Other EU Countries

• Shipping cost is calculated at checkout based on:

  • Destination country or city

  • Total weight of the order

• Estimated delivery time: 3–7 business days

• You’ll see the exact shipping rate before confirming your order

Note: Delivery times and costs may vary depending on local courier services and location.

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🔍 Tracking

You’ll receive a shipping confirmation email with a tracking number once your order is shipped.

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💰 VAT / MOMS

We are not VAT-registered in Denmark.
That means:

• Prices are listed without MOMS (VAT)

• No VAT will be added to your order

• No additional customs or import duties apply within the EU

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📦 Issues with Delivery

We carefully pack each order to ensure safe delivery.
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item and packaging.
We will work with you to resolve the issue as quickly as possible.
We're here to help.

📧 Email: kostrovdima93@ukr.net
📞 Phone / Telegram: +4571514510